Frequently asked questions

Here are answers to some questions you may have about NeuroConnect Rehabilitation.

If you have any other questions, please do not hesitate to contact us.  

How many sessions will I need?


As all neurological presentations are different it is difficult to predict how many sessions will be needed. Whether you require a short burst of intervention or longer term rehabilitation, NeuroConnect physiotherapists are experts in setting realistic goals with a specific time frame. Following an initial assessment, we can guide you on how many therapy sessions you would benefit from in order to achieve your goals.

Will specialist neurological physiotherapy help me if my diagnosis was a long time ago?

The brain can ‘re-learn’ and make new connections many years after a neurological problem starts. Even if your condition has progressed a lot since your diagnosis or you have not had any therapy intervention for a long time, a burst of individualised neurological physiotherapy can help you.

Will specialist neurological physiotherapy help me if I am newly diagnosed with a neurological condition?

Early neurological physiotherapy input can help to improve or maintain your function. We can provide condition specific advice regarding optimal activity levels and education to avoid known potential complications.

What clothing should I wear during physiotherapy sessions?

We recommend that you wear loose and comfortable clothing and flat shoes to help you move more freely.

Will I need any equipment for physiotherapy sessions?

One of the benefits of neurological physiotherapy at home is that we can tailor your treatment using the environment in which you live. We can bring small pieces of equipment to sessions if required.

Which areas of London does NeuroConnect Rehabilitation cover?

Areas covered by our team include Kensington and Chelsea, Hammersmith and Fulham, Wandsworth, Richmond upon Thames and Wimbledon. If you live outside these areas and are interested in our service please contact us to see if we can help. 

Which areas of Bath does NeuroConnect Rehabilitation cover?

Areas covered by our team include Bath City and surrounding postcodes including BA1, BA2, BA10, BA11, BA12, BA14.  If you live outside these areas and are interested in our service please contact us to see if we can help.  

Do I need a referral from my GP or consultant?

No, we do not require a referral. Either you or a family member can contact us to arrange an appointment.

Do you charge a cancellation fee?

We appreciate that appointments may need to be cancelled at short notice. In order to keep our service as efficient as possible we ask that you give us at least 24 hours' notice.  If there are multiple late cancellations of appointments, we may charge you a cancellation fee equivalent to the cost of the session.

Do you charge for physiotherapy reports?

Comprehensive reports are charged at £40.


Can I use my private medical insurance?

You may be able to claim all or a proportion of your fees depending on your policy. We do not invoice health insurers directly. However, you will be provided with a receipt which you can send to your insurance company to seek reimbursement.

What is the complaints procedure?

We welcome patients’ comments and will act on any feedback given in a timely manner. Written complaints will have a written response within seven working days giving an explanation of the situation and any proposed action.Review our complaints procedure here