Do i need a referral from my GP or Consultant?​

No. You do not need a referral to access neurological physiotherapy. You can contact NeuroConnect Rehabilitation directly, or a family member, carer, GP, consultant or case manager can get in touch on your behalf.

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Will Specialist Neurological Physiotherapy Help Me if I Was Diagnosed a Long Time Ago?​

Yes. The brain and nervous system can continue to adapt and form new connections many years after a neurological condition or injury. Whether you are living with the long-term effects of stroke, brain injury, Parkinson's disease, Multiple Sclerosis or another neurological condition, specialist rehabilitation can often help improve mobility, confidence and independence.

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Will Specialist Neurological Physiotherapy Help Me if I Am Newly Diagnosed?​

Early neurological physiotherapy can help you maintain or improve function, understand your condition and develop strategies to stay active and independent. We provide personalised rehabilitation programmes and practical advice tailored to your goals.

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How Many Sessions Will I Need?​

Every person and every neurological condition is different, so there is no fixed number of sessions. Following your initial assessment, we will recommend a treatment plan based on your goals, current abilities and the outcomes you would like to achieve. Some people benefit from a short programme of rehabilitation, while others choose ongoing support.

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Do You Provide Home-Based Neurological Physiotherapy?

Yes. Most of our rehabilitation takes place in your own home, allowing treatment to be tailored to your everyday environment and the activities that matter most to you. We also provide sessions online and in community settings such as gyms and swimming pools when appropriate. There is also an option to attend a clinic room in Batheaston for a small additional charge as this space is rented.

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Which Areas Do You Cover?​

Our specialist neurological physiotherapists provide home-based rehabilitation across Bath, Bristol and  London.  Examples of areas we cover in London include Southwark, Lambeth, Camden, Islington, Kensington and Chelsea, Hammersmith and Fulham, Wandsworth, Merton, Richmond upon Thames, Kingston upon Thames, and Wimbledon.  If you live outside these areas, please contact us as we may still be able to help.  

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Can Neurological Physiotherapy Help After a Stroke?

Yes. Stroke rehabilitation is one of our specialist areas. Neurological physiotherapy can help improve mobility, balance, walking, strength and confidence following a stroke, whether your stroke was recent or many years ago.  

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Can Neurological Physiotherapy Help with Parkinson's Disease?

Yes. Physiotherapy can help people with Parkinson's disease maintain mobility, improve balance, reduce falls risk and remain active and independent for longer.

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Can I Use My Private Medical Insurance?

Depending on your policy, you may be able to reclaim some or all of your treatment costs. We do not invoice insurers directly, but we can provide receipts for reimbursement purposes.

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Do You Charge a Cancellation Fee?

We understand that appointments sometimes need to be rearranged. We ask for at least 24 hours' notice where possible. Cancellations made within 24 hours of the appointment may be charged at the full session rate.

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What Is Your Complaints Procedure?

We welcome feedback and are committed to providing a high-quality service. Any written complaint will receive a written response within seven working days outlining our findings and any proposed actions. A full copy of our complaints procedure is available on request. Review our complaints procedure here