Terms of service

Professional registration

All NeuroConnect physiotherapists are registered with the Health and Care Professions Council and Chartered Society of Physiotherapy and only work within the scope of practice outlined by these registration bodies.

Data Protection

All information disclosed to NeuroConnect Rehabilitation will be confidential and kept securely in an encrypted drive and not disclosed unless we are obligated to by a public or governmental body. We keep personal information for communication with clients, to maintain our accounts and medical records in accordance with our professional standards. If you would like access to your physiotherapy notes please let us know.  To ensure that your records are secure we would not share your notes or reports via non encrypted email. Non confidential or sensitive information can be communicated between you and NeuroConnect Rehabilitation via email and we will keep a record of your email address for this purpose.

Personal Payment

Payment should be made within seven days of treatment. Payment can be made in cash, by cheque payable to NeuroConnect Rehabilitation or by bank transfer.  

Cancellations

We appreciate that appointments may need to be cancelled at short notice.   In order to keep our service as efficient as possible we ask that you give us at least 24 hours' notice.  If there are multiple late cancellations of appointments, we may charge you a cancellation fee equivalent to the cost of the session.  If you wish to cancel your appointment please email info@neuroconnectrehab.co.uk or phone your therapist directly.  

Photographs/Videos

We may suggest taking photographs or videos to help our assessment or treatment.  These will be kept securely under the rules of Data Protection and require written consent prior to taking.

Consent

Following the assessment and on subsequent visits your physiotherapist will discuss treatment options including their benefits, risk and side effects. You reserve the right to decline physiotherapy treatment at any point.

Your therapist may need to share information with others directly involved in the care of yourself or the person you are signing on behalf of.  This may be in reports for other health professionals to guide their care or for referrals on to other medical professionals. Written consent is completed prior to information sharing.

Complaints

NeuroConnect Rehabilitation are committed to providing you with a high quality service.  However if you have a complaint please speak to us or email us at info@neuroconnectrehab.co.uk.  Complaints will have a written response within seven working days giving an explanation of the situation and any proposed action as per our complaints procedure